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The FBI said, “What began as a scheme to defraud office supply stores has evolved into more ambitious crimes that have cost retailers around the country millions of dollars—and the Nigerian cyber criminals behind the fraud have also turned at-home Internet users into unsuspecting accomplices.” The investigators said the Nigerian fraudsters use online and telephone social engineering techniques to deceive their victims into believing they are from legitimate businesses and academic institutions and want to order merchandise.
“The retailers believe they are filling requests for established customers, but the goods end up being shipped elsewhere — often to the unsuspecting at-home Internet users, who are then duped into re-shipping the merchandise to Nigeria,” it added.
A special agent, Joanne Altenburg who has been investigating the activities of these cyber fraudsters said “They order large quantities of items such as laptops and hard drives. They have also ordered expensive and very specialised equipment, such as centrifuges and other medical and pharmaceutical items.”
The FBI also revealed that these cyber-criminals set up fake websites and emails similar to those of real businesses or universities, and also use telephone spoofing techniques to make calls appear to be from the right area codes. “Next, the fraudsters — posing as school or business officials—contact a retailer’s customer service centre and use social engineering tactics to gather information about the organisation’s purchasing account,” it said.
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